Privacy Policy

Briggs Roofing Company ("Briggs Roofing," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you contact us, request an estimate, schedule an appointment, use our website, communicate with us by phone, email, text message, or otherwise interact with Briggs Roofing.

This Privacy Policy applies to information collected in connection with our roofing services, customer communications, website forms, lead forms, project communications, and SMS/text messaging program.

1. Information We Collect

Briggs Roofing may collect the following types of information:

• Full name
• Phone number
• Email address
• Property address
• Roofing project details, including scope, materials, timeline, and related project information
• Appointment details
• Estimate and proposal information
• Insurance claim information, where applicable
• Payment and billing information
• Communications with Briggs Roofing, including calls, emails, text messages, forms, and other correspondence
• Information submitted through our website, Google lead forms, Facebook lead forms, paper forms, or other contact methods

Payment information may be processed through secure third-party payment processors. Briggs Roofing does not intentionally store full payment card information unless specifically required and handled through authorized secure systems.

2. How We Use Information

Briggs Roofing may use your information to:

• Schedule and confirm appointments
• Provide roofing inspections and estimates
• Prepare and deliver proposals
• Communicate with you about your roofing project
• Send project updates and job status notifications
• Coordinate materials, labor, subcontractors, and project timelines
• Process invoices and payments
• Support insurance claim documentation and adjuster coordination, where applicable
• Respond to questions and customer service requests
• Send review requests after project completion
• Follow up with individuals who request information, estimates, or inspections
• Maintain business records
• Comply with legal, regulatory, contractual, or insurance obligations
• Protect the rights, safety, and property of Briggs Roofing, our customers, and others

3. Text Messaging and SMS Communications

If you provide your phone number and consent to receive text messages, Briggs Roofing may send you SMS/text messages related to your appointment, estimate, proposal, project, payment, customer service request, review request, or related roofing services.

Message frequency varies based on your relationship with Briggs Roofing, your appointment schedule, project status, and communication needs. During an active estimate, appointment, roofing project, billing process, or customer service matter, you may receive multiple messages per month related to scheduling, reminders, proposal follow-ups, project updates, job completion, payment, review requests, and related service communications.

Outside of an active estimate, project, or service matter, message frequency will be limited.

Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, contact Briggs Roofing directly at 208-745-9002 or information@briggsroofing.com, or use our contact page.

Briggs Roofing does not sell SMS opt-in information or consent data to third parties.

4. How We Share Information

Briggs Roofing may share customer information only as reasonably necessary to provide services, operate our business, communicate with customers, comply with legal obligations, or protect our rights.

We may share information with:

• CRM, project management, and communication platforms
• Texting/SMS service providers integrated with our business systems
• Payment processors for invoicing and collections
• Marketing and lead generation vendors, such as Google or Facebook, when customers submit opt-in lead information
• Insurance-related tools or parties involved in claim documentation or adjuster coordination
• Subcontractors, suppliers, or project partners, but only limited job-specific information needed to complete the work
• Legal, compliance, accounting, insurance, or professional service providers
• Government agencies, regulators, courts, or other parties when required by law, legal process, or dispute resolution

Briggs Roofing does not sell customer information to third parties.

5. Third-Party Service Providers

Briggs Roofing uses third-party service providers to help operate our business, manage customer communications, process payments, generate leads, coordinate projects, and provide roofing services.

These third parties may access personal information only as needed to perform services for Briggs Roofing or as otherwise permitted by law. We expect service providers to use reasonable safeguards to protect the information they handle.

6. Marketing and Lead Forms

If you submit information through a website form, Google lead form, Facebook lead form, or similar source, Briggs Roofing may use that information to contact you about your request, schedule an inspection, provide an estimate, follow up on your inquiry, and communicate about roofing services.

We may receive lead information from marketing platforms when you voluntarily submit your information through those platforms.

7. Insurance Claim Information

If your roofing project involves an insurance claim, Briggs Roofing may collect and use claim-related information to assist with documentation, estimates, project coordination, and adjuster communication.

This may include information about the property, roof damage, claim status, inspection details, photos, estimates, and related documentation.

8. Payment Information

Briggs Roofing may use third-party payment processors to process invoices and payments. Payment processors may collect and process payment details according to their own security and privacy practices.

Briggs Roofing does not sell payment information.

9. Data Security

Briggs Roofing uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

10. Data Retention

Briggs Roofing retains personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

Retention periods may vary depending on the type of information, the nature of the project, legal requirements, insurance requirements, and business needs.

11. Your Choices

You may contact Briggs Roofing to request that we update or correct your contact information.

You may opt out of SMS/text messages at any time by replying STOP.

You may also reach us at:

• Email: information@briggsroofing.com
• Phone: 208-745-9002
• Contact form

Please note that even if you opt out of marketing or SMS communications, Briggs Roofing may still contact you as necessary regarding active services, transactions, payments, legal matters, or other non-marketing business purposes.

12. Children's Privacy

Briggs Roofing's services are intended for homeowners, property owners, property managers, and other adults seeking roofing services. We do not knowingly collect personal information from children under 13.

13. U.S.-Based Services

Briggs Roofing is based in the United States, and this Privacy Policy is intended for individuals located in the United States.

14. Changes to This Privacy Policy

Briggs Roofing may update this Privacy Policy from time to time. Updates will be posted on our website or otherwise made available. The updated Privacy Policy will be effective when posted unless otherwise stated.

15. Contact Us

If you have questions about this Privacy Policy or Briggs Roofing's privacy practices, please contact us:

For the fastest response, use our contact page to send a message to our team.